My dentist got in this new CEREC machine. He was so excited. In fact, I remember him talking about how he couldn’t wait to get it at my last appointment. So, when I needed a crown, he was almost giddy. He’d get to use his new toy. I was happy for him and happy about only needing one appointment. But, when I got the crown, it’s way whiter than the rest of my teeth and looks like a rectangular piece of Chicklet gum. I can’t believe my dentist was so excited about this. Is that was CEREC crowns always look like? I wouldn’t mind if it were a back tooth, but it’s a front tooth and very distracting.

Cyrill K.

Dear Cyrill,

I’m sure you’ve heard the phrase, “The only difference between men and boys is the size of their toys.” It sounds like your dentist was as joyful as a boy at Christmas with his new CEREC machine. While it is the CEREC which mills the crowns, it’s the dentist who designs the crown.

If your crown looks like unnatural, it’s not because it’s a CEREC crown. It’s because your dentist isn’t a skilled cosmetic dentist. Have you tried telling him how unhappy you are with the crown? He might be willing to re-do it, especially if it means he gets to use his new machine again. Or, he may give you a refund.

If the color difference is the only issue, you may want to consider whitening the surrounding teeth to match the crown. Any teeth whitening you do will not affect the crown. It only changes the color of natural tooth structures. However, you mentioned the shape being different from the other teeth too, so re-doing it is the only thing which will fix that.

If for some reason he refuses, you may want to get a second opinion on the crown. If it’s obviously mismatched to the surrounding teeth, that dentist could put pressure on him to refund your money. Dentists care about what their peers think of their work.

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